Policies and Shipping
We stand behind everything we sell. But we understand that sometimes things go wrong. If for any reason you are not satisfied with your purchase, please bring it back to Vintage Cycle and discuss all the available ways we can support your purchase and get you the best experience we can. While we do require a 10% re-stocking fee on returns, unless manufacturer garantee applies, we can also work with store-credit to maximize your value. Please read "Returns" below for more information. New bikes are unable to be returned after 3 days and must be in new condition.
Shipping options are available by contacting Vintage Cycle directly and confirming availability.
In-store pickup is available for all items available online, including bikes, however due to our dealer agreements, we cannot ship new bicycles.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will work with you to provide a suitable replacement or refund where available. All returns will be subject to a 10% restocking fee. Store-credit allowed in most cases without re-stocking fee, however fees may apply and will be assessed on a case-by-case basis.
Labor fees, such as custom wheel builds or other services are non-refundable, but in most cases are covered for 30 days, so if you need any re-adjustments just come on back.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.